Refund policy

RETURN TERMS & CONDITIONS

Integrated PowerHouse does not offer returns on any products unless they are deemed to be faulty.

We may offer exchanges if you have purchased the incorrect item and it is unopened and in the original packaging, for more information please contact our Customer Service Team.

FAULTY ITEMS

If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. Please contact customer service or the brand directly for warranty periods.

We aim to have your refund processed within 2-5 business days of receiving your item; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.